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HomeAdviceMortgage problems

Mortgage problems

If you have mortgage arrears and you don’t make an arrangement with your lender to pay them back, your home may be at risk.

Need help with your mortgage?

Call us for free, independent debt advice on

1800 937 435

Mortgage arrears and your mortgage lender

To avoid repossession, it’s very important that you co-operate with your mortgage lender. This means you must speak to them, give them information they ask for and make any payments you’ve agreed with them.

If you’re not co-operating, your lender can begin action in the court to repossess your home.

But if you are co-operating, your mortgage lender must work with you to find a way to deal with your arrears. If an agreement with your lender fails you could be taken to court.

Getting help with your mortgage

We’ll help you put together a Standard Financial Statement (SFS) to show your mortgage lender what you can realistically afford every month. If you want to stay in your home, we’ll look at all the options available to try and make sure you can.

We’ll work out the best way to deal with your mortgage arrears and other debts, and contact your mortgage lender to explain this. Some of the options to deal with mortgage arrears include:

  • Changing the type of mortgage
  • Agreeing a break in your mortgage payments
  • Extending the length of the mortgage
  • Equity participation - selling a share of the property back to the lender
  • Moving into a smaller, more affordable property
  • Handing the property back to your mortgage lender to sell

Don’t worry if this seems complicated. We’ll look at your individual circumstances and discuss the best option for you.

What people say about us

“It was excellent, the advisor was really helpful. It was easier to get the banks to agree with the payment. It was grand.”

- Michelle, Dublin

Foundation for Credit Counselling (trading as StepChange Debt Charity) is a company limited by guarantee registered in England and Wales (Company No: 2757055) and a charity registered in England and Wales (Registered Charity No: 1016630). Registered office: Wade House, Merrion Centre, Leeds, LS2 8NG, United Kingdom.
Authorised and regulated by the Financial Conduct Authority.

Open Monday to Friday, 9am – 5pm. Calls free from landlines and mobiles.

StepChange Debt Charity 2017