We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 1 8 0 0 9 3 7 4 3 5. Calls are free from landlines and mobiles.

Call us on 

1800 937 435

Open 9am-5pm,


Freephone from all landlines and mobiles

Things to have ready when you call

It will help you to get the most out of your call if you get together these details beforehand:

  • Income - not just your wages, but any details of social welfare or extra income you receive
  • Expenditure - to get a clear idea of where your money is currently going
  • Debts - whether mortgage or rent arrears, overdraft, credit union loan or any other debt

Call charges

We don't want to add to your financial worries with costly call charges, so all calls to our helpline are free, either from a landline or from your mobile.

Other charity contacts

Unhappy with our service?

If you’re unhappy with our service then please contact our client liaison team by email customerrelations@stepchange.org or send a letter to our UK head office address: StepChange Debt Charity Ireland, Wade House, Merrion Centre, Leeds, LS2 8NG, United Kingdom. Find out more about our complaints process.

Media contacts

Please contact our External Affairs team by calling 0044 207 391 4598 or sending an email to press@stepchange.org. Alternatively you can read our latest press releases.

Lender contact details

If you’re a lender and would like to contact StepChange Debt Charity Ireland then you can contact us on 0044 113 386 0715. You can also find out about becoming a partner on our partnerships page.

What people say about us

“I spoke to a guy at StepChange, he was an absolute gem. He made me feel relaxed, I thought it was going to take a long time but it flew by. He was absolutely brilliant!”

- Hugh, County Down

The address for all correspondence is our UK head office:

StepChange Debt Charity Ireland
Wade House
Merrion Centre
United Kingdom

Foundation for Credit Counselling (trading as StepChange Debt Charity) is a company limited by guarantee registered in England and Wales (Company No: 2757055) and a charity registered in England and Wales (Registered Charity No: 1016630). Registered office: Wade House, Merrion Centre, Leeds, LS2 8NG, United Kingdom.
Authorised and regulated by the Financial Conduct Authority.

Open Monday to Friday, 9am – 5pm. Calls free from landlines and mobiles.

StepChange Debt Charity 2017