We aim to make our website as accessible as possible. However if you use a screen reader and require debt advice you may find it easier to phone us instead. Our phone number is 1 8 0 0 9 3 7 4 3 5. Calls are free from landlines and mobiles.

Call us on 

1800 937 435

Open 9am-5pm,


Freephone from all landlines and mobiles

Things to have ready when you call

It will help you to get the most out of your call if you get together these details beforehand:

  • Proof of income - we need to know how often you're paid. For example, are you paid weekly, fortnightly, four weekly or monthly? We also need to know if you have any deductions showing on your wage slips, such as pensions, local property tax, health insurance and credit union deductions
  • Social Welfare payments - we need the details of any benefits you receive and how often you receive these
  • Expenditure - details of your day-to-day spending on household utilities, food, vehicles, clothing and entertainment costs, as well as other one-off costs that crop up over the year, such as car servicing and NCT
  • Secured debts - mortgage and buy-to-let details including account numbers, monthly payments, outstanding balances (including arrears). If you've had any forebearance or restructures in the past with your lenders, please have the details to hand
  • Other debts - you'll need to have details of any other debts you have, inclusing any personal loans, credit cards and credit union debts. We'll again need the account numbers, your monthly payments and outstanding balances

If you're self-employed:

  • Self-employed - please have ready three years' financial accounts and your most recent self-assessment. If your income has recently changed and doesn't match your accounts, please calculate your income once your tax, PRSI and any other business related costs have been deducted

Call charges

We don't want to add to your financial worries with costly call charges, so all calls to our helpline are free, either from a landline or from your mobile.

Other charity contacts

Unhappy with our service?

If you’re unhappy with our service then please contact our client liaison team by email customerrelations@stepchange.org or send a letter to our UK head office address: StepChange Debt Charity Ireland, Wade House, Merrion Centre, Leeds, LS2 8NG, United Kingdom. Find out more about our complaints process.

Media contacts

Please contact our External Affairs team by calling 0044 207 391 4598 or sending an email to press@stepchange.org. Alternatively you can read our latest press releases.

Lender contact details

If you’re a lender and would like to contact StepChange Debt Charity Ireland then you can contact us on 0044 113 386 0715. You can also find out about becoming a partner on our partnerships page.

What people say about us

“I spoke to a guy at StepChange, he was an absolute gem. He made me feel relaxed, I thought it was going to take a long time but it flew by. He was absolutely brilliant!”

- Hugh, County Down

The address for all correspondence is our UK head office:

StepChange Debt Charity Ireland
Wade House
Merrion Centre
United Kingdom

Foundation for Credit Counselling (trading as StepChange Debt Charity) is a company limited by guarantee registered in England and Wales (Company No: 2757055) and a charity registered in Ireland (Registered Charity No: 20104887). Registered office: Wade House, Merrion Centre, Leeds, LS2 8NG, United Kingdom.
Authorised and regulated by the Financial Conduct Authority.

We link to external websites where they contain relevant information for our visitors. We're not responsible for the content of these websites, or any infringement on your data rights under data protection regulations by any external website provider.

Open Monday to Friday, 9am – 5pm. Calls free from landlines and mobiles.

StepChange Debt Charity 2018